Tak15 Privacy Policy – Your Data is Safe With Us

What Information We Collect

Tak15 collects only the information needed to provide you with the best experience — nothing more than what is truly necessary.

Information collected at registration:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• Username and password (stored in encrypted form).

Information collected during KYC verification:

• A copy of your national ID, passport, or driving license.
• Selfie photo (if required).
• Proof of address (utility bill, etc.).

Automatically collected information:

• IP address and device type.
• Browser type and version.
• A log of your activity on tak15 (login times, gaming history).
• Information collected through cookies and similar tracking technologies.

Payment information:

• Transaction history and amounts.
• Partial payment method details (full card numbers or PINs are never stored).
• Partial details of bKash, Nagad, or other mobile banking numbers.

How We Use Your Information

Tak15 uses your information for specific, transparent purposes. Details are outlined below:

Tak15 never uses your data beyond its original purpose. If your data is needed for a new purpose, you will be informed in advance and consent will be obtained where required.

Data Sharing & Disclosure

Tak15 takes every precaution to protect your privacy. However, your data may be shared in the following limited circumstances:

• Payment Providers: Limited information is shared with payment providers such as bKash, Nagad, and Rocket solely to process transactions. These partners are also bound by strict privacy policies.
• Technology Service Providers: Trusted technology partners are used for server hosting, email services, and analytics tools.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Investigation: We cooperate with regulatory authorities in investigations related to money laundering or other criminal activity.

Cookie Policy

Tak15 uses cookies to enhance your browsing experience and maintain service quality. Cookies are small text files stored on your device.

• Essential Cookies: Used to maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Performance Cookies: Helps analyse which parts of the site are used most, enabling us to improve our services.
• Functionality Cookies: Remembers your preferred language and settings so you don't have to reconfigure them each time.
• Marketing Cookies: Used to show you relevant offers based on your interests. You can disable these cookies at any time.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.

Data Retention Period

Tak15 does not retain your data longer than necessary. Retention periods are determined by data type:

• Account Details: For the duration of the active account and up to 5 years after closure, as required by law.
• Transaction records: A minimum of 5 years' retention is mandatory under financial regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Customer support communications: Retained for up to 3 years after last contact.
• Marketing Data: You will be removed from our marketing list immediately upon opting out.

Once the specified retention period ends, data is securely deleted or anonymized so that no individual can be identified.

Data Protection Measures

Tak15 uses industry-leading technology and practices to keep your data secure:

• SSL/TLS Encryption: All communications are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Regular security audits: Regular security testing is carried out by independent third-party experts.
• Access Controls: Only authorized personnel can access specific data.
• Data Backup: Regular backups ensure your data is never lost in the event of an issue.

However, no online platform can guarantee 100% security. Should a security breach occur, we will notify you as quickly as possible and take all necessary action.

Your Rights

As a tak15 member, you have several important rights regarding your personal data:

To exercise any of these rights, please email us: support@tak15.app – We will respond within 30 days.

Privacy of Minors

Tak15 does not knowingly collect information from anyone under the age of 18. Our services are strictly for adults. If we suspect that any data belonging to a minor is in our possession, it will be deleted immediately and the associated account will be closed.

Policy Updates

Tak15 reserves the right to update this Privacy Policy as needed. In the event of any significant changes:

• A notice will be sent to your registered email address.
• A notification will be displayed on the site.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of our services after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@tak15.app
• Response time: Within 24–48 hours
• Live Chat: Available 24/7 (bottom-right of the site)

We take every request seriously and strive to resolve it as promptly as possible.